Refund policy
Returns & Exchanges
At Designer Daydream, we want you to love your new eyewear! If your purchase isn't quite right, we're happy to assist with a return or exchange in accordance with the policy below.
Returns are accepted within seven (7) days of delivery.
To qualify for a return, all items must be unworn, in original condition, and accompanied by all original manufacturer packaging and accessories, including the case, unused cleaning cloth, authenticity cards, plastic sleeves or packaging with identifying labels, paperwork, and any other included materials.
Once your return has been received and inspected, approved refunds will be processed within 2–5 business days. You will receive an email confirmation when your refund has been issued. Additional time may be required for your financial institution to post the refund.
Need help with fit? Visit our Fit & Adjustment Guide or contact us for personalized assistance. Minor fit adjustments are common with designer eyewear and can often be performed by a local optician.
Exchanges
Prefer an exchange? We're happy to help!
Please contact us at gabrielle@designerdaydream.com within seven (7) days of delivery with your order number and the item you'd like to exchange.
Exchanges are subject to product availability and the same condition and packaging requirements as returns.
Any price difference between the original and replacement item must be settled before the exchange is completed. Applicable shipping charges may also apply.
Self-Service Returns
You can now conveniently initiate a return directly through our online returns portal.
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Log in using the email address associated with your order.
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Locate the order you'd like to return.
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Submit your return request for review.
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Once approved, a prepaid return shipping label will be emailed to the address associated with your order.
Please allow up to 48 hours (two business days) for return requests to be reviewed and approved and for a return label to be issued.
Submitting a return request does not automatically guarantee approval. All requests remain subject to our return eligibility requirements.
Manual Returns
If you prefer assistance, please contact gabrielle@designerdaydream.com with your order number and/or the name associated with your purchase.
Please allow up to 2 business days for your request to be reviewed and a prepaid return shipping label to be issued if approved.
A $9.95 return shipping fee will be deducted from approved domestic refunds to cover the cost of return transportation.
Return Eligibility & Conditions
To be eligible for a return:
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The return must be requested within seven (7) days of delivery.
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Items must be unworn, undamaged, and in their original condition.
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All original manufacturer packaging and accessories must be included.
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Frames must not have been altered, modified, or fitted with custom lenses.
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The original plastic sleeves, identifying labels, SKU or serial number packaging, and any included documentation must be returned.
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Items must be securely packaged in a shipping box to prevent damage during transportation.
All returns are subject to inspection upon arrival.
Return Shipping Requirements
Once a return has been approved and a prepaid shipping label has been issued:
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The return package must receive its first acceptance scan within seven (7) days of the label being issued.
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Packages scanned after the seven-day deadline may incur a 20% restocking fee.
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Returns are not accepted more than thirty (30) days after delivery, except where required by law.
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All returns must be shipped securely inside a cardboard box. Polymailers alone are not accepted.
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All original packaging and accessories must be included inside the return package.
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No additional return slip is required unless specifically requested.
Customers are responsible for ensuring that return packages are properly secured and handed to the designated carrier within the required timeframe.
We recommend retaining your USPS/UPS drop-off receipt until your return has been processed.
Return Shipping Fees & Restocking Fees
The following fees may apply to voluntary returns:
Standard Domestic Return Shipping
A flat $9.95 return shipping fee will be deducted from approved domestic refunds.
Late Return Requests
Return requests submitted after seven (7) days from delivery are outside our standard return window and are not guaranteed approval.
If a late return is approved as an exception, a 20% restocking fee may apply.
Late Return Shipments
Approved returns that do not receive their first USPS acceptance scan within seven (7) days of label issuance may incur a 20% restocking fee.
Missing Packaging or Accessories
Returns missing original manufacturer packaging, cases, cleaning cloths, documentation, identifying plastic sleeves, or other included accessories may be subject to a partial refund, beginning with a 20% restocking fee, or may be declined.
Used, Altered, or Damaged Merchandise
Items showing signs of wear, scratches, stretching, alterations, damage, or any other changes from their original condition may be subject to a 20–50% restocking fee, depending on the condition of the merchandise.
Designer Daydream reserves the right to refuse returns that do not meet our return eligibility requirements.
If a return is refused following inspection, the customer will be notified and will be responsible for purchasing a new shipping label to have the merchandise returned to them. Designer Daydream will provide instructions for arranging return shipment.
All condition assessments and applicable deductions are determined upon inspection.
Restocking fees and deductions do not apply where prohibited by law or where a different remedy is required for defective, incorrect, or misrepresented merchandise.
Non-Refundable Charges
The following charges are generally non-refundable once the order has shipped:
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Original express or expedited shipping charges.
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Applicable return shipping fees.
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Route Package Protection fees, subject to Route's terms and applicable law.
Any refund deductions will be reflected in the final refund amount.
Shipping charges and other fees will be refunded where required by applicable law.
International Returns
Unless otherwise required by applicable law, international orders outside the United States are final sale and are not eligible for voluntary returns or exchanges.
Customers located in the European Union and United Kingdom may have mandatory statutory cancellation, return, or other consumer rights that apply independently of Designer Daydream's standard seven-day return policy.
Where a statutory right of cancellation applies, customers may exercise that right within the legally required timeframe, regardless of the shorter voluntary return window stated above.
Designer Daydream does not provide prepaid international return labels.
Where an international return is permitted, customers are generally responsible for arranging and paying for return transportation to our United States return facility, except where applicable law requires otherwise.
Nothing in this policy limits mandatory consumer rights or remedies for defective, incorrect, or nonconforming goods.
In-Person Purchases & Local Pickup
Items purchased directly from our showroom or through our local pickup option are final sale and are not eligible for voluntary returns or exchanges.
This restriction does not limit any rights or remedies required by applicable law.
Refund Processing
Once your return is received, please allow 2–5 business days for inspection and processing.
If approved, the refund will be issued to the original payment method, less any applicable return shipping fees or restocking deductions.
You will receive an email notification once your refund has been processed.
The time required for funds to appear in your account depends on your bank or payment provider.
Questions or Assistance?
We're happy to help!
For return or exchange questions, please contact:
gabrielle@designerdaydream.com
Please include your order number and a brief description of your request so our team can assist you as efficiently as possible.
