FAQ's
Are your items authentic?
Yes! We know our prices may seem too good to be true — but they really are. We take pride in selling only authentic items in full, original packaging. You are guaranteed to receive the same exact item you would find in a traditional retail store, but for a fraction of the price.
Counterfeit goods are illegal by federal law and we have zero tolerance for them. We strive to provide you with the newest brand collections that both look amazing and make you feel amazing too.
All items also include original cases, cleaning cloths, and manufacturer packaging when provided by the brand.
You can read (or add to!) our TrustPilot reviews to help keep you and anyone who may stumble upon our site confident and safe: https://www.trustpilot.com/review/designerdaydream.com
I just placed an order. How long until it ships?
Orders are shipped within 1–2 business days (excluding weekends and holidays), guaranteed.
Cutoff time is 12 PM EST for same-day shipping.
If any issues arise (we hope not!) we will contact you as soon as possible.
What's the return policy?
We accept returns on eligible items within 7 days of delivery. Items must be unworn and in original condition.
Our full return policy can be viewed here: https://designerdaydream.com/pages/returns
Please email us at gabrielle@designerdaydream.com to initiate a return, or use the self-serve return request form by accessing your account at the top of this page.
I just received my glasses and they don't fit properly. What can I do?
Minor fit issues are very common and can usually be resolved with simple adjustments. We’ve created a step-by-step guide showing how to safely adjust your glasses at home:
👉 https://designerdaydream.com/pages/how-to-adjust-sizing-on-your-glasses
If you prefer, you can also take your frames to any local optician or eyewear store for a quick professional adjustment (often complimentary).
Please note: Fit adjustments do not indicate a defective item, and sizing concerns alone do not qualify as a defect.
I placed my order for local pick up. What do I do?
Orders can be picked up from our warehouse once they are accepted and marked as ready for pick up. You will receive an email and/or text notification once they are able to be picked up. Please bring your order confirmation and a valid photo ID.
Our typical hours of operation are Monday to Friday from 12-6pm. Please note that any item(s) purchased from our showroom are final sale once you inspect them and accept them.
Can I change my shipping address after ordering?
Please contact us immediately. Once an order has shipped, we cannot guarantee address changes.
Can I cancel my order?
We begin processing orders quickly to ensure fast delivery. Orders may be canceled only before shipment. Once an order has shipped, cancellations are no longer possible.
My item is marked as delivered but I did not receive it. What do I do?
Domestic Customers:
- UPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local UPS facility (not the general UPS hotline). Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. UPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please use the UPS online portal to file a claim. When filing a claim, please fill out return address as:
Designer Daydream
237 58th St
Brooklyn, NY 11220
- Designer Daydream cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Once a package is marked as delivered, responsibility transfers to the carrier and/or recipient.
Thank you for understanding!
International Customers:
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
- Contact us for additional assistance. We cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
Do you ship internationally?
We ship worldwide using DHL, which is extremely quick and reliable! Shipping will be calculated at checkout. Customs will be pre-paid (if applicable) so no hidden fees once they arrive! Please note that international orders are final sale.
How do you sell for so cheap?
We manage to keep our prices low by buying direct from the brand manufacturer's, and making sure that we are beating any online competitor pricing, even if that means cutting profits.
Our priority is you. We rely on making people happy with affordable prices year round to make sure you can afford whatever you want for both functionality and style without breaking the bank. Growing up, it was basically a hobby of ours to find what we loved on sale so that we could look cute without ever having to pay retail prices on designer items, and we want to give that back to everyone who finds us.
Our goal is to make lifelong relationships, and combining extraordinary service and low prices is our way to make it happen.
Do the eyeglasses frames have prescription in them?
No, all eyeglass frames come with demo lenses. These can be easily replaced with your prescription at any optician or eyewear store.
We do not currently offer prescription lens installation.
Do you charge sales tax?
Sales tax will be calculated and added to orders depending on state.
Can I place an order over the phone?
Unfortunately, we are unable to process orders over the phone for security reasons. However, we are happy to help guide you through checkout online.
Please give us a call at (888) 331-2205 if you need any help!
Is my information safe?
Yes. Your personal information is subject to our privacy policy and your credit card information is encrypted and properly protected, both physically and electronically whenever we use it.
What is ShopPay/Affirm/Afterpay?
We offer installment payment options at checkout through ShopPay, Affirm, and Afterpay. These services allow you to pay over time while receiving your items right away.
Please note: These are third-party providers. Any interest, APR, or fees are determined by them — not Designer Daydream.
ShopPay: Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/
