FAQ's

Are your items authentic?

Yes! We know our prices may seem too good to be true, but they really are true. We take pride in selling only authentic items in full and original packaging. You are guaranteed to get the same exact item as you would in a traditional store, but for the fraction of the price. Counterfeit goods are illegal by federal law and we have no tolerance for them. We strive to provide you with the newest brand collections that both look amazing and make you feel amazing too. 

 

I just placed an order. How long until it ships?

*COVID-19 UPDATE*

Most items are still being shipped within 1-2 days of order, but please be aware that there may be delays of up to 7 days to ship in some circumstances. 

Cutoff times are 1pm EST for same day shipping. 

What's the return policy?

Returns are gladly accepted within seven (7) days starting at the day the item was delivered to you. The item(s) must be in the same unworn condition as they were sent with all original packaging and accessories included.

You will be refunded within 1-3 days of the item arriving back to us. If you choose to do an exchange instead, please contact us and it will be arranged easily!

We ask that you pay for the shipping back unless there is an issue with the item, then we will send you a label! You can also opt to receive a prepaid return label emailed to you, but $9.95 will be deducted from your refund.

Please include a slip with your name and/or order number if possible to speed up the refund.

Please email us at designerdaydreamer@gmail.com to initiate a return.

 

Do you ship internationally? 

We ship worldwide! Shipping will be calculated at checkout. Please be aware that it is possible to have custom duty fees charged upon delivery and we are not held responsible for this.

 

How do you sell for so cheap?

Our priority is you. Our prices are so low because we rely on making people happy with affordable prices year round to make sure you can afford whatever you want for both functionality and style without breaking the bank.

Any type of feedback is so appreciated to help grow our reputation!

Our goal is to make lifelong relationships, and combining extraordinary service and low prices is our way to make it happen.

 

Do the eyeglasses frames have prescription in them?

No, all of the eyeglasses frames come with demo lenses. They can be easily switched out for your prescription once taken into your optician. We can do the lenses for you as well for an additional cost! Please contact us at designerdaydreamer@gmail.com for more information.

 

Do you charge sales tax?

Sales tax will be calculated and added to orders if you reside in New York.

 

Can I place an order over the phone?

Yes! Please give us a call at (347) 429-0169 if you would like to do so. 

 

Is my information safe?

Yes. Your personal information is subject to our privacy policy and your credit card information is encrypted and properly protected, both physically and electronically whenever we use it.