Prada PR A18V Frames in Transparent Pink

Returns & Exchanges

U.S. Returns

Returns are gladly accepted within seven (7) days of delivery.

To be eligible for a return, item(s) must be unworn, in original condition, and returned with all original packaging and accessories, including the case, unused cleaning cloth, authenticity cards, plastic packaging, paperwork, and any other materials originally included with the item.

Once your return is received and inspected, please allow 2–5 business days for processing. You will receive an email notification once your refund has been issued.

A $9.95 return shipping fee will be deducted from all domestic refunds.

Express and upgraded shipping charges are non-refundable.

Need help with fit? Minor fit issues are common and can often be resolved with a simple adjustment. View our Fit & Adjustment Guide for helpful tips, or visit a local optician for professional assistance.

Exchanges

Prefer an exchange? We’re happy to help.

Please contact us within the applicable return period and we’ll assist with arranging your exchange.

Self-Service Returns

Eligible U.S. returns can be initiated directly through your account.

• Log in to your account or use our online account portal.

• View your order history.

• Select the eligible order and submit a return request.

• Once approved, a prepaid return label will be emailed to the email address associated with your order.

Please allow up to 2 business days for a return label to be issued.

Manual Returns

For assistance with a return, please email gabrielle@designerdaydream.com with your order number and/or the name associated with the order.

If approved, a prepaid return shipping label will be provided within 2 business days.

U.S. Return Requirements

Return packages must be scanned by the carrier within seven (7) days of the return label being issued.

Approved U.S. return requests made outside our standard 7-day return period, but within 30 days of delivery, may be accepted subject to a 20% restocking fee.

Returns are not accepted after 30 days from delivery.

Orders containing three (3) or more returned items are subject to a 20% restocking fee.

Items returned with signs of wear, scratches, damage, alterations, missing packaging, missing accessories, or otherwise not in their original condition may receive a reduced refund beginning at 20% or may be refused, depending on the condition of the merchandise.

Returns must be shipped in a protective box. Please do not return eyewear in a polymailer or other packaging that does not adequately protect the merchandise.

International Orders

Unless otherwise required by applicable law, all international orders are FINAL SALE and are not eligible for voluntary returns or exchanges.

This policy does not limit any mandatory consumer rights applicable in the customer's country, including rights relating to merchandise that is defective, damaged, incorrect, or not as described.

The final-sale policy does not apply to statutory returns from eligible customers in the European Union or United Kingdom, as described below.

Designer Daydream does not provide prepaid international return labels. Where a return is permitted and applicable law allows, the customer is responsible for arranging and paying for return shipping to our return facility in the United States.

International returns must be sent using a trackable shipping service. Please contact gabrielle@designerdaydream.com before returning an international order.

European Union & United Kingdom Customers

Customers located in the European Union or United Kingdom may have a statutory right to cancel an eligible online purchase without giving a reason.

To exercise this right, you must notify Designer Daydream of your decision to cancel within fourteen (14) days of receiving your order.

Please contact gabrielle@designerdaydream.com with your name, order number, and a clear statement that you wish to cancel your purchase. We will provide the applicable return instructions and our U.S. return address.

After notifying us of your cancellation, the merchandise must be returned within the timeframe required by applicable law, generally within fourteen (14) days of providing notice of cancellation.

International Return Shipping

Customers exercising a change-of-mind/cancellation right are responsible for arranging and paying the direct cost of returning the merchandise to our U.S. return facility, except where Designer Daydream is required by applicable law to bear that cost.

Designer Daydream does not provide prepaid international return labels.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

Condition of Returned Merchandise

You may inspect and handle merchandise only to the extent reasonably necessary to establish its nature, characteristics, fit, and functionality, similar to how the merchandise could reasonably be inspected in a retail store.

You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the merchandise, to the extent permitted by applicable law.

Please return all original cases, accessories, cleaning cloths, packaging, paperwork, and other materials supplied with the merchandise.

Refunds

Where a statutory right of withdrawal applies, eligible payments will be refunded in accordance with applicable law.

Where required, this includes the cost of the least expensive standard delivery method offered for the original order. If you selected expedited, express, or another more expensive delivery method, the additional amount paid above the standard delivery cost will not be refunded.

We may withhold reimbursement until we have received the merchandise back or you provide acceptable evidence that it has been returned, where permitted by applicable law.

Refunds will be made to the original payment method unless otherwise agreed or required by law.

Defective, Damaged or Incorrect Items

The international final-sale policy does not eliminate any mandatory rights you may have if merchandise arrives defective, damaged, incorrect, or not as described.

If you believe there is an issue with your order, please contact gabrielle@designerdaydream.com as soon as possible with your order number and photographs showing the issue so that we can assist you.

General

Nothing in this Return Policy is intended to restrict or exclude any consumer right that cannot legally be restricted or excluded under applicable law.

We reserve the right to refuse voluntary returns that do not meet the requirements of this policy. Statutory consumer rights remain unaffected.