Shipping policy
Shipping Policy
Domestic Shipping (United States)
All orders are processed and shipped within 2 business days.
We offer the following shipping methods:
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UPS Ground: 1–5 business days
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UPS Express: 1–3 business days
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USPS Priority Mail: 1–3 business days
Shipping options and rates are available at checkout based on the destination and package. All shipments include tracking.
Please note that carrier delivery timeframes are estimates unless the selected service specifically includes a guaranteed delivery commitment. Carrier delays that occur after a shipment has been accepted are outside of Designer Daydream's control.
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Orders over $399.99 USD automatically require signature confirmation upon delivery.
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Same-day shipping cutoff: 1:00 PM EST. Orders placed after this time will be processed the following business day.
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Express shipping options may be available at checkout, with rates calculated based on destination and package details.
Route Package Protection
Designer Daydream offers Route Package Protection as an optional add-on at checkout, providing additional peace of mind when shopping for designer eyewear.
Route Package Protection provides coverage for eligible shipments that are lost, stolen, or damaged during transit, subject to Route's coverage terms, exclusions, and claim requirements.
Optional Coverage & Fees
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Route Package Protection is optional and available for an additional fee displayed at checkout.
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Customers may choose whether to purchase protection before completing their order.
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Route Package Protection is a separate service from the merchandise purchased.
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Protection fees are non-refundable once an order has shipped, except where otherwise required by applicable law or Route's terms.
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Customers wishing to remove Route Package Protection before shipment must contact Designer Daydream to request cancellation of the protection service.
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Route Package Protection fees are not included in merchandise refunds for orders that have already shipped, except where otherwise required.
Filing a Route Claim
Customers who purchase Route Package Protection are responsible for initiating eligible claims directly through Route.
Claims can be submitted through Route's Claims Center.
Customers may be required to provide their order information, tracking details, photographs, or other supporting documentation.
All claims are subject to Route's eligibility requirements, filing deadlines, coverage exclusions, and limitations.
Route reviews claims and determines whether they qualify for a refund, replacement, or other resolution in accordance with its policies.
Customers should submit claims within Route's applicable filing deadlines to avoid potential denial of coverage.
Orders Without Route Package Protection
Customers who decline Route Package Protection will not receive Route's additional shipping coverage.
If an order is lost, damaged, or cannot be located after delivery, customers should contact Designer Daydream for assistance with the applicable carrier investigation or claim process.
Route Package Protection does not replace Designer Daydream's Return & Refund Policy or limit any rights customers may have under applicable law.
For complete coverage information, please refer to Route's official Package Protection terms and conditions.
International Shipping
Designer Daydream ships to select international destinations, including Canada, the United Kingdom, Europe, and select countries in Asia.
Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout based on your destination.
Please note that international delivery estimates do not include potential delays associated with customs clearance or other governmental processing.
Duties, Import Taxes & Customs
For supported international destinations, applicable duties and import taxes are calculated and collected at checkout, allowing you to see these charges before completing your purchase.
International shipments are still subject to customs clearance in the destination country. Customs authorities or the shipping carrier may request additional information from the recipient before releasing a shipment.
Customers are responsible for providing accurate contact and delivery information and for responding promptly to reasonable requests from the carrier or customs authorities that are necessary to complete customs clearance and delivery.
Customs processing times vary by country and are outside of Designer Daydream's control.
Designer Daydream accurately declares the merchandise and value of all international shipments as required by law. We cannot mark purchases as gifts or intentionally declare a lower value.
International Delivery & Customs Responsibilities
Please monitor your tracking information after your order has shipped.
If the carrier or customs authority contacts you regarding your shipment, it is important to respond promptly to avoid delays, abandonment, or return of the package.
If an international shipment is refused, abandoned, unclaimed, or returned to sender because of circumstances attributable to the recipient—including failure to complete required customs or delivery procedures, failure to respond to the carrier, refusal of delivery, or an incorrect/incomplete shipping address—any non-refundable shipping, return transportation, customs, brokerage, handling, or carrier charges incurred by Designer Daydream may be deducted from any refund otherwise due, to the extent permitted by applicable law.
Original shipping charges are non-refundable except where otherwise required by applicable law.
Nothing in this section limits any mandatory consumer rights applicable to your order.
International Returns
Unless otherwise required by applicable law, international orders are FINAL SALE and are not eligible for voluntary returns or exchanges.
Customers located in the European Union and United Kingdom may have statutory cancellation and return rights. Please review our Return & Refund Policy for complete information regarding eligibility, timeframes, and return requirements.
Designer Daydream does not provide prepaid international return labels.
Where an international return is permitted, customers are responsible for arranging and paying for return shipping to our return facility in the United States unless Designer Daydream is required by applicable law to cover the cost.
Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow time for tracking information to update after the carrier receives your package.
International tracking may temporarily pause while a shipment is in transit between countries or undergoing customs processing.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for ensuring that their shipping address and contact information are complete and accurate before placing an order.
If you notice an error after placing your order, please contact us immediately at gabrielle@designerdaydream.com.
We will make every reasonable effort to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping or carrier charges may apply where permitted by law.
Delivery Delays
Designer Daydream is not responsible for delays caused by shipping carriers, customs authorities, severe weather, transportation disruptions, holidays, incorrect delivery information, or other circumstances outside of our reasonable control, except where applicable law provides otherwise.
If your shipment appears to be significantly delayed, please contact gabrielle@designerdaydream.com and we will assist with the appropriate next steps.
Lost, Stolen, Damaged or Missing Packages
If your shipment appears to be lost, stolen, damaged, or missing, the appropriate next steps depend on the circumstances of delivery and whether Route Package Protection was purchased.
Orders With Route Package Protection
Customers who purchased Route Package Protection should initiate eligible claims directly through Route's Claims Center.
Route handles qualifying lost, stolen, or damaged shipment claims in accordance with its coverage policies.
Customers are responsible for initiating their claims and providing any requested supporting documentation.
Route determines claim eligibility and the appropriate resolution, subject to its terms and conditions.
If additional assistance is needed, customers may contact Designer Daydream.
Orders Without Route Package Protection
Customers who did not purchase Route Package Protection should contact gabrielle@designerdaydream.com with their order number and tracking information.
Designer Daydream will assist with applicable carrier investigations, missing-mail searches, and shipping claims as appropriate.
Depending on the carrier and circumstances, an investigation or missing-mail search may need to be completed before a lost-package claim can be resolved.
Packages Marked as Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please:
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Check your delivery location, mailbox, and surrounding areas.
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Confirm whether a household member, neighbor, building employee, or concierge accepted the package.
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Contact the local carrier facility for additional delivery information.
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Contact Designer Daydream if the package remains missing.
Please note that some carriers may mark a shipment as delivered before the package is physically available. We recommend allowing one business day for the package to appear before initiating a missing-package investigation, unless there is evidence of theft or another urgent delivery issue.
Carrier delivery confirmation, GPS information, photographs, and other available documentation may be reviewed when investigating missing packages.
Customers who purchased Route Package Protection may submit eligible claims directly through Route, subject to Route's applicable filing deadlines and requirements.
Customers without Route Package Protection may contact Designer Daydream for assistance with the carrier investigation process.
Damaged Shipments
If your order arrives with visible shipping damage, please contact Designer Daydream promptly.
We recommend retaining the original shipping box, packaging materials, and damaged merchandise until the issue has been reviewed.
Photographs of the shipping box, shipping label, internal packaging, and affected merchandise may be requested to assist with the investigation.
Customers who purchased Route Package Protection may also initiate an eligible damage claim directly through Route.
Nothing in this section limits any rights or remedies available under applicable consumer protection laws.
Questions?
For shipping assistance, please contact:
gabrielle@designerdaydream.com
Please include your order number when contacting us so we can assist you as quickly as possible.
