Returns & Exchanges

U.S. Returns

Returns are accepted within seven (7) calendar days of delivery. All merchandise must be unworn, in original condition, and include all original packaging and accessories, including the case, unused cleaning cloth, authenticity materials, and any additional items supplied.

A $9.95 return shipping fee will be deducted from refunds when a return label is provided by Designer Daydream. Express and upgraded shipping charges are non-refundable, except where required by law.

Once your return is received and inspected, please allow 2–5 business days for processing.

Need help with fit? Minor adjustments can often resolve fit concerns. Visit our Fit & Adjustment Guide or consult a local optician.

Returns & Exchanges

Eligible U.S. returns can be requested through your customer account or by emailing gabrielle@designerdaydream.com with your order number.

Approved return labels are typically issued within 2 business days. Return packages must be scanned by the carrier within seven (7) calendar days of label issuance.

Exchanges are available upon request, subject to product availability.

Late Returns & Merchandise Condition

• Days 1–7 after delivery: Standard return eligibility applies.

• Days 8–30: Returns may be approved at our discretion, subject to a 20% restocking fee disclosed before approval.

• After 30 days: Voluntary returns are not accepted.

Items showing signs of wear, scratches, stretching, alterations, damage, or missing accessories may be subject to a 20–50% reduction in refund value or refused, depending on their condition.

If a return is refused, the customer is responsible for the cost of shipping the merchandise back.

All returns must be shipped in a protective box. Polymailers and other inadequate packaging are not permitted.

These conditions do not limit mandatory legal remedies.

International Orders

Unless otherwise required by applicable law, all international orders are FINAL SALE and are not eligible for voluntary returns or exchanges.

Mandatory consumer rights, including applicable EU/UK cancellation rights and remedies for defective, incorrect, or nonconforming merchandise, remain unaffected.

Designer Daydream does not provide prepaid international return labels for change-of-mind returns. Where permitted by law, customers are responsible for arranging and paying for return shipping to our U.S. facility.

European Union & United Kingdom Returns

Eligible customers in the European Union and United Kingdom generally have a statutory right to cancel online purchases without giving a reason.

Cancellation Deadline — 14 Days

You must notify us of your decision to cancel within fourteen (14) calendar days after receiving your order. The period generally begins the day after delivery.

Email gabrielle@designerdaydream.com with your order number and a clear statement requesting cancellation. You may also use our Cancellation Form.

Return Shipping Deadline — Additional 14 Days

After notifying us of cancellation, you must ship the merchandise back within fourteen (14) calendar days of your cancellation notice, unless applicable law provides otherwise.

The deadline is satisfied when the merchandise is handed to the shipping carrier within the required period. We recommend trackable shipping and retaining proof of dispatch.

Return Shipping Costs

Customers are responsible for arranging and paying for international return shipping to our U.S. facility, provided this responsibility was disclosed before purchase and except where applicable law requires otherwise.

Merchandise Condition

Eyewear may be inspected and tried on as reasonably necessary to evaluate its fit and characteristics. Handling beyond what is necessary may result in a deduction for diminished value, where legally permitted.

Please include all original packaging and accessories.

Refunds

Eligible refunds will be processed in accordance with applicable law, generally within 14 days of receiving your cancellation notice, subject to our legal right to withhold reimbursement until the merchandise or acceptable proof of return shipment is received.

Refunds include standard outbound delivery charges where legally required. Additional express or upgraded shipping charges are not refundable beyond the standard delivery cost.

Refunds are issued to the original payment method unless otherwise agreed or legally required.

Customs duties and import charges paid directly to customs authorities or third-party carriers are not automatically refundable by Designer Daydream. Any amounts we are legally required to refund will be reimbursed.

EU & UK Cancellation Form

To exercise an applicable statutory cancellation right, you may email the following information to gabrielle@designerdaydream.com:

• Customer Name:

• Order Number:

• Item(s):

• Order Date:

• Delivery Date:

• Customer Address:

• Date of Cancellation:

Statement: I hereby give notice that I cancel my contract of sale for the merchandise listed above.

Use of this form is optional. A clear cancellation request by email is sufficient.

Defective, Damaged or Incorrect Merchandise

If your order arrives defective, damaged, incorrect, or not as described, please contact gabrielle@designerdaydream.com with your order number and photographs of the issue.

We will review your request and assist with an appropriate resolution in accordance with applicable consumer protection laws.

General

Designer Daydream reserves the right to refuse voluntary returns that do not meet the requirements of this policy.

Nothing in this policy limits or excludes mandatory consumer rights under applicable law.