Política de envío

Domestic Shipping (United States)

All orders are processed and shipped within 2 business days.

We offer the following shipping methods:

  • UPS Ground: 1–5 business days

  • UPS Express: 1-3 business days

  • USPS Priority Mail: 1–3 business days

Shipping options and rates are available at checkout based on the destination and package. All shipments include tracking.

Please note that carrier delivery timeframes are estimates unless the selected service specifically includes a guaranteed delivery commitment. Carrier delays that occur after a shipment has been accepted are outside of Designer Daydream's control.

  • Orders over $399.99 USD automatically require signature confirmation upon delivery.

  • Same-day shipping cutoff: 1:00 PM EST. Orders placed after this time will be processed the following business day.

  • Express shipping options may be available at checkout, with rates calculated based on destination and package details.

International Shipping

Designer Daydream ships to select international destinations, including Canada, the United Kingdom, Europe, and select countries in Asia.

Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout based on your destination.

Please note that international delivery estimates do not include potential delays associated with customs clearance or other governmental processing.

Duties, Import Taxes & Customs

For supported international destinations, applicable duties and import taxes are calculated and collected at checkout, allowing you to see these charges before completing your purchase.

International shipments are still subject to customs clearance in the destination country. Customs authorities or the shipping carrier may request additional information from the recipient before releasing a shipment.

Customers are responsible for providing accurate contact and delivery information and for responding promptly to reasonable requests from the carrier or customs authorities that are necessary to complete customs clearance and delivery.

Customs processing times vary by country and are outside of Designer Daydream's control.

Designer Daydream accurately declares the merchandise and value of all international shipments as required by law. We cannot mark purchases as gifts or intentionally declare a lower value.

International Delivery & Customs Responsibilities

Please monitor your tracking information after your order has shipped.

If the carrier or customs authority contacts you regarding your shipment, it is important to respond promptly to avoid delays, abandonment, or return of the package.

If an international shipment is refused, abandoned, unclaimed, or returned to sender because of circumstances attributable to the recipient—including failure to complete required customs or delivery procedures, failure to respond to the carrier, refusal of delivery, or an incorrect/incomplete shipping address—any non-refundable shipping, return transportation, customs, brokerage, handling, or carrier charges incurred by Designer Daydream may be deducted from any refund otherwise due, to the extent permitted by applicable law.

Original shipping charges are non-refundable except where otherwise required by applicable law.

Nothing in this section limits any mandatory consumer rights applicable to your order.

International Returns

Unless otherwise required by applicable law, international orders are FINAL SALE and are not eligible for voluntary returns or exchanges.

Customers located in the European Union and United Kingdom may have statutory cancellation and return rights. Please review our Return & Refund Policy for complete information regarding eligibility, timeframes, and return requirements.

Designer Daydream does not provide prepaid international return labels.

Where an international return is permitted, customers are responsible for arranging and paying for return shipping to our return facility in the United States unless Designer Daydream is required by applicable law to cover the cost.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking information to update after the carrier receives your package.

International tracking may temporarily pause while a shipment is in transit between countries or undergoing customs processing.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring that their shipping address and contact information are complete and accurate before placing an order.

If you notice an error after placing your order, please contact us immediately at gabrielle@designerdaydream.com.

We will make every reasonable effort to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping or carrier charges may apply where permitted by law.

Delivery Delays

Designer Daydream is not responsible for delays caused by shipping carriers, customs authorities, severe weather, transportation disruptions, holidays, incorrect delivery information, or other circumstances outside of our reasonable control.

If your shipment appears to be significantly delayed, please contact gabrielle@designerdaydream.com and we will assist with the appropriate next steps.

Lost or Missing Packages

If your tracking information indicates a delivery issue or your package appears to be lost in transit, please contact gabrielle@designerdaydream.com.

Depending on the carrier and circumstances, a carrier investigation or missing-mail search may need to be completed before a lost-package claim can be resolved.

If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, building staff, and the applicable local carrier facility before contacting us.

We will assist with carrier claims and investigations where applicable.

Questions?

For shipping assistance, please contact:

gabrielle@designerdaydream.com

Please include your order number when contacting us so we can assist you as quickly as possible.